Cater to all skin types

Shipping & Service Policy

1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Time & Rates

• Delivery within Malaysia typically takes 3–7 business days, depending on your location.

• Shipping fees will be displayed at checkout. Free shipping may be offered during promotions or for orders above a certain amount.

3. Tracking

• Once shipped, you will receive a tracking number via email/SMS to monitor your parcel.

4. Delivery Issues

• Nya Care is not responsible for delays caused by courier services, customs clearance, or unforeseen events.

• If your parcel is lost or arrives damaged, please contact us within 48 hours of receipt with photos for verification.